The audio makes it clear, as it is stated in a different order than the written narrative, they didn't believe her about the academic adviser.
This,
Although the tutor said she felt pressure to ensure student-athletes passed courses, according to the committee’s report, the investigation did not support that her colleagues directed her to complete the student-athletes’ work.
Follows this, in the audio:
"During her interview with the university and the NCAA enforcement staff, the tutor reported the way in which she was assigned one particular student-athlete to tutor was changed, and an academic coordinator contacted her directly to let her know the student needed to pass a course to graduate. She continued that she felt pressure to make sure the student passed and resorted to completing the student-athlete’s coursework, the committee said. The activity repeated itself with other academic coordinators and other student-athletes, so the tutor continued to complete varying degrees of academic work for student-athletes, according to the report."
So those leaning on the second quote, fail to understand the committee rejected her assertions, and didn't identify anyone who fit that role in her story.
https://www.ncaa.org/about/resources/media-center/news/former-missouri-tutor-completed-coursework-12-student-athletes