Perhaps. All I know is what I heard in that one conversation
Posted on: December 23, 2021 at 15:08:47 CT
JeffB
MU
Posts:
71906
Member For:
21.39 yrs
Level:
User
M.O.B. Votes:
0
years ago.
Travelers had been collecting complaints from customers for quite some time and apparently had quite a thick folder of them. They were trying to document their case before they fired her because they expected her to use the government to fight it. But they knew she was a terrible customer service rep so they did it anyway... and it came back and bit them in the butt.